Privacy Policy

1. Data we collect

Account details, contact information, course interactions, and technical data like device and browser type.

• Identity: name, email, password hash, country/region.
• Contact: phone, billing address when purchasing paid courses.
• Usage: pages viewed, modules completed, quiz results, support requests.
• Technical: IP address, device identifiers, OS, browser, approximate location.
• Payments: last4 and transaction status via our processor (we never store full card numbers).

2. How we use data

To provide services, improve content, secure accounts, and communicate updates.

• Service delivery: account creation, course progress sync, certificates.
• Personalization: recommended lessons and reminders based on progress.
• Security: fraud prevention, abuse detection, rate limiting.
• Communication: transactional emails/SMS for critical updates.
• Analytics: aggregate metrics to improve curriculum and platform stability.

3. Storage & retention

We retain data only as long as necessary for the stated purposes or as required by law.

• Account data: retained while your account is active and for up to 24 months after closure unless legally required otherwise.
• Support tickets: 24 months after last interaction to improve customer service.
• Analytics: aggregated and anonymized within 14 months.
• Backups: encrypted rolling backups retained up to 35 days.

We use encryption at rest and in transit, least-privilege access, and periodic access reviews.

4. Your rights

Access, correction, deletion, and portability, subject to verification.

• Access: request a copy of your personal data.
• Rectification: fix inaccuracies or update profile details.
• Erasure: delete your account and associated data where applicable.
• Restriction/Objection: limit processing in certain scenarios.
• Portability: export data in a structured, machine-readable format.

To exercise rights, contact us via the methods below. We may request additional verification.

5. Cookies

Functional and analytics cookies help deliver reliable service. You can control cookies in your browser settings.

• Strictly necessary: authentication, load balancing, security.
• Analytics: understanding performance and usage to improve courses.
• Preferences: your theme, language, and saved settings.

6. Contact

Email: [email protected] — Phone: +1 415 684 2937

Sunhaven Courses — 1208 Birch Lane, San Francisco, CA 94107 — Business hours: Mon–Fri 9:00–18:00 PT.